Case study / D2C
Direct sales · Integrations + returns
Logistics for a D2C brand: supplying sales outlets and representatives, integrating orders and controlling inventory and returns.
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The service scale described in this case study of a D2C brand.
A D2C brand and its extensive sales network needed a fast, flexible logistics model. Priorities included high turnover, control of valuable inventory, batch and expiry-date tracking, and connecting orders from different channels. Non-standard returns and complaints from the sales network formed a separate service area.
The partnership reduced inventory at the central warehouse and sales outlets, improved product availability and streamlined returns and complaints. The dedicated model shortened order fulfilment times and strengthened replenishment control across the extensive sales network.
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